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Elements and Performance Criteria

1. Gather information
   • Information sources are identified in preparation for quotation
   • Elements of the quotation are identified
   • Workplace policy/code of practice in relation to repair is accessed
2. Prepare written repair quotation to facilitate repairs
   • Repair quotation is prepared and costed with consideration for enterprise overheads
   • Customer is consulted to discuss quotation
   • Quotation contains customer and vehicle details, and work to be performed, legibly and accurately documented using the enterprise-approved format
3. Present repair quotation to customer
   • Report is presented to customer verbally, and in writing
   • Approval to complete repairs is sought from customer
   • Quotation is filed to workplace requirements

Required Skills

Evidence Required

The Evidence Guide identifies critical aspects knowledge and skills to be demonstrated to confirm competence for this unit This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement
Critical aspects of evidence	It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of observing safety procedures and requirements communicating effectively with others involved in or affected by the work selecting methods and techniques appropriate to the circumstances

Critical aspects of evidence continued	completing preparatory activity in a systematic manner conducting the quotation in accordance with workplace requirements interpretation of the specificationsresults quotation completed within workplace timeframes report presented to customer in compliance with workplace requirements
Underpinning knowledge	A working knowledge of OHampS regulationsrequirements equipment material and personal safety requirements enterprise policy and procedures in relation to repair enterprise quality procedures work organisation and planning processes industry documents and how to maintain them written communication and report writing oral communications
Specific key competencies underpinning and employability skills required to achieve the performance criteria	These include a number of processes learned throughout work and life which are required in most jobs Some of these are covered by the national key competencies although others may be added The details below highlight how these competencies are applied in the attainment of this unit Application of the key competencies in this unit are to satisfy the nominated level in which Level relates to working effectively within set conditions and processes Level relates to management or facilitation of conditions or processes and Level relates to design development and evaluation of conditions or process How will the candidate apply the following key competency in this unit The candidate will need to

Collect analyse and organise information	Research and interpretive skills sufficient to locate interpret and apply manufacturercomponent supplier procedures workplace policies and procedures Analytical skills required for the identification and analysis of technical information Level
Communicate ideas and information	Plain English literacy and communication skills in relation to dealing with customers and team members Questioning and active listening skills for example when obtaining information from customers Oral communication skills sufficient to convey information and concepts to customers Level
Plan and organise activities	As applied to own work activities including making good use of time and resources sorting out priorities and monitoring own performance Level
Work with others and in a team	Interacting effectively with other persons both on a onetoone basis and in groups including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal Level
Use mathematical ideas and techniques	Such as number and space and techniques such as estimation and approximation for practical purposes Level
Solve problems	Capacity to apply problemsolving strategies in situations where the problem and the desired solution are clearly evident and in situations requiring critical thinking and a creative approach to achieve an outcome Level
Use technology	To combine physical and sensory skills needed to operate equipment with understanding of scientific and technological principles needed to explore and adapt systems Level

Context of assessment	This unit will normally need to be assessed as a discrete entity Performance may involve the application of a range of contributory competencies Assessment of this unit must be completed onthejob or in a simulated work environment which reflects a range of quality processes and procedures The prescribed outcome must be able to be achieved without direct supervision Competence should be assessed within the context of the qualification being sought
Method of assessment	It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances Evidence of performance may be provided by customers team leadersmembers or other persons subject to agreed authentication arrangements Evidence of being able to access interpret and apply service information identify the elements of quotation utilise information observe safety procedures and requirements provide customer service prepare and present reports communicate with customers orally and in writing maintain workplace documents
Specific resource requirements for this unit	The following should be made available a workplace or simulated workplace computer softwarehardware calculators general office equipment communication equipment technicians reportsrecommendations reportsrecommendations from qualified persons access to information

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Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Unit scope	This competence standard applies to: RS&R Methods include: preparation of repair quotation consultation with customer/qualified persons

Unit scope (continued)	overheads and costs to include: light, power, rental, taxes, rates, communication, stationery, charges, government charges, repair/maintenance, vehicle, security, professional association fees, wages, superannuation, worker's compensation, holidays, leave loading, long service, fuel, expendable materials, parts
Unit context	Legislative requirements include State/Territory OH&S legislation, manufacturer/component supplier specifications and safe operating procedures Work is carried out in accordance with legislative obligations (including environmental requirements), manual handling procedures and insurance requirements Work requires individuals to demonstrate discretion, judgement and problem-solving skills in managing own work activities and contributing to a productive team environment Work is carried out in accordance with award provisions Competence may be demonstrated in a workplace environment or simulated workplace
Information	Manufacturer/component supplier specifications Enterprise operating procedures Customer requirements Industry/workplace codes of practice

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